FAQ

Shipping information

What shipping methods are available?

Shipping within NL: We have chosen our shipping provider which is DHL by proximity, so we can drop your box by bike and do a more sustainable shipment!


Pick-up: You can collect your orders in person by appointment. Please contact us to organize it.


Other: Please contact us


How long will it take to get my package?

We prepare the orders to ship them once a week, normally concentrating them during the weekend so you can receive your products first thing next week! Once the orders are sent to our shipping provider it should take up to 48 hours to be delivered.


Do you ship internationally?

Normally we would only ship within The Netherlands, however please let us know your destination and we will make our best efforts to have the products delivered to you!

How much are the delivery costs?

Our delivery costs are EUR 6 for orders up to 10kg, and EUR 10 for the
rest. However, for orders over EUR 40 shipping is for free!

How do I track my order?

As soon as your order is shipped you will receive a tracking number.

Payment Information

What payment methods are accepted? 100% secure payments with iDeal, Mastercard, Visa and Maestro.

Orders and returns

How do I place an order? Just as easy as clicking in the product and adding it to your basket!

Do I need an account to place an order? You don’t necessarily need it however with an account you
could benefit from special discounts, promotions and more!


Who should I contact if I have any queries?

You can send an email to tofspain@gmail.com or whatsApp
to +31 (0) 620763354


How can I cancel or change my order? Whenever would you like to make changes to your order please
contact us either sending an email to tofspain@gmail.com or WhatsApp to +31 (0) 620763354.


Order cancellation
It is possible to cancel your order within 24 hours from the moment you have formalized it. Your money will be refunded however we would keep the bank charges.


Returns
We normally do not accept returns however if any of the products is proven to be in bad condition we would send a new one. Original shipping cost is not refundable.


Privacy Settings
In accordance with the General Data Protection Regulation (GDPR):
Users, by ticking the box, expressly and freely and unequivocally accept that their personal data be processed by the provider for the following purposes:
Sending commercial advertising communications by e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communication. Said commercial communications will be related to products or services offered by the provider, as well as by collaborators or partners with whom the provider has reached a commercial promotion agreement among its clients. In this case, third parties will never  have access to personal data. In any case, the commercial communications will be made by the provider and will be for products and services related to the provider´s sector.

Carry out statistical studies.Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to the user on the company´s website.

Forward the newsletter on the website.
The provider expressly informs and guarantees users that their personal data will not be transferred in any case to third companies, and that whenever some type of transfer of personal data is to be made, prior, express, informed consent would be requested, and unequivocal by the holders.


All the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the user. In the event that not all the data is provided, the provider does not guarantee that the information and services provided are completely adjusted to your needs.
The provider guarantees in any case to the user the exercise of the rights of access, rectification, cancellation, information and opposition, in the terms provided in the current legislation. You may exercise your rights by sending an express request, together with a copy of your ID, through the following means:
E-Mail: tastesofspain@gmail.com or info@tastesofspain.nl
Post: Jan Duikerhof 64, 1112 ZC, Diemen

Similarly, the user may unsubscribe from any of the subscription services provided by clicking on the unsubscribe section of all emails sent by the provider.

In the same way, the provider has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it deals with, as well as to prevent its loss, alteration and / or access by unauthorized third parties.


Use of Cookies
The provider on their own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser through a web server in order to record user activities during their browsing time. The cookies used by the website are only associated with an anonymous user and their computer, and do not provide the user´s personal data. Through the use of cookies, it is possible that the server where the web is located, recognize the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have registered previously, access the areas, services, promotions or contests reserved exclusively for them without having to register for each visit. They are also used to measure the audience and traffic parameters, control the progress and number of entries. The user has the possibility of configuring his browser to be notified of the reception of cookies and to prevent their installation on his computer. Please, consult the instructions and manuals of your browser.


Ownership and Laws applicable
This web shop has been sustainably designed by Aviv and is owned by Tastes of Spain, a company registered in the Chamber of Commerce of The Netherlands (KVK), registered with the number 68694075.

Redistribution or copy of the content is not allowed. Distribution and reproduction are limited and owned by Tastes of Spain.
By using our website you guarantee to the owner that you are legally entitled to do so, and to make use of the information available.
Laws of The Netherlands shall in all respects govern the use of this website; this is agreed by the parties by making use of it.